FAQ

What are the shipping times for your products?

We take 1 day to process your order and then 3-4 days to deliver it to you.

Do you ship worldwide?

Currently only to Europe

Where do we ship your product from?

Our offices and warehouse are located in France

Do you provide product tracking/tracing information?

Yes, wait 2 days after your order and ask us via email at ononacontact@gmail.com if you still haven't received anything

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: ononacontact@gmail.com and we will send you a similar replacement item as soon as possible.

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes shipping can take longer than expected. You can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at: ononacontact@gmail.com

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course process the payment, provided that the claim is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy